Key responsibilities include to:

• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public including by phone, email, or face to face. Ongoing communication may be required.
• Analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
• Draft responses to constituents about the issues they raise.
• Gather relevant information to assist with resolving cases.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Assist with surgeries and other meetings and follow up as appropriate.
• Attend constituency meetings as appropriate.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Retain records and information confidentially and in line with the Data Protection Act.
• Provide support with social media and online presence of relevant constituency information as well as publicising surgeries and other relevant activities.