Nesil Caliskan MP is looking for a caseworker to join her team in Barking. We are open to applicants interested in working on a full time or part-time basis.

Key responsibilities

• Log all cases; monitor progress and ensure all identified actions are taken
• Gather relevant information to assist with resolving cases
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
• Draft responses to constituents
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Additional responsibilities

• Respond to incoming calls by constituents to the office phoneline promptly, ensuring calls are recorded and take actions as required
• On occasion, schedule and attend constituency events or visits with the Member, producing visit briefings, capturing video and photo content, and following up with any actions following a visit
• Additional tasks as required by the Member or Office Manager