About 411
411 is a political digital agency working with progressive clients across the UK and around the globe.

Role Overview
As the Research and Insight Lead, you will own 411's social intelligence function - leading the strategy, methodology and delivery of social listening research that directly shapes our clients' campaigns. You'll oversee a team of analysts, ensuring we consistently produce insights that are rigorous, actionable, and politically sharp. A significant part of the role involves monitoring and countering disinformation - particularly the spread of far-right narratives online - providing clients with strategic advice and the intelligence they need to respond effectively. You'll work closely with client teams across 411 to make sure insight drives strategy, not the other way around.

Experience:
- At least 3 years experience in social listening, political research, policy analysis, or a closely related field - we're interested in people who understand how narratives form and move, whatever their specific background.

⁠⁠- Experience managing a small to mid-sized team (with direct line management responsibilities a plus)

- ⁠⁠Experience working in a political or third sector/NGO space is desirable

Skills:
- Ability to translate complex research into clear, strategic recommendations for non-technical audiences

- Excellent written and verbal communication skills.

- Strong presentation skills.

- Confidence using AI tools (such as Claude, ChatGPT or Gemini) to accelerate research, synthesise large volumes of data, and surface insights at scale.

- Proficiency in Brandwatch, Meltwater or any other social listening tool is advantageous.

- Ability to prioritise and manage workload in a fast-paced environment.

 - Knowledge of another language (e.g., German, Italian, French, Portuguese, Spanish, or Swedish) is helpful but not essential.

Full Job Description available here: https://www.fouroneone.co.uk/jobs/research-and-insight-lead

We are committed to ensuring an inclusive recruitment process. If you feel comfortable, please share any disabilities you have and any adjustments you need. Applicants who disclose any disabilities and who meet the essential criteria will be guaranteed an invitation to the next stage of the application process