Alex Barros-Curtis, Member of Parliament for Cardiff West, is looking to recruit a talented individual as a Caseworker to join his team in Cardiff. This is an exciting opportunity to support his work and best serve the constituents of Cardiff West.

Key responsibilities

• Manage and resolve a personal caseload of constituent enquiries, ensuring timely, empathetic and high-quality responses.
• Undertake effective inbox and diary management and assist with replies to routine correspondence, constituent casework and policy-based casework.
• Draft clear and appropriate correspondence to constituents and third parties (for example, government departments, local authorities, housing associations, businesses).
• Maintain and update case records on the casework management system.
• Identify patterns and themes in casework and escalate issues to relevant team member(s), where appropriate.
• Keep up to date with relevant legislation and local services, and contribute to briefings, reports and policy responses by sharing insights from casework.
• Assist with preparation for constituency surgeries and provide follow-up support after meetings.
• Engage sensitively, confidentially and professionally with members of the public.

Skills and experience

• Ability to manage workload, prioritise and work flexibly under pressure in a small team, while collaborating effectively.
• Ability to work under pressure and to tight deadlines.
• Strong communication skills, with ability to express ideas clearly and concisely to a range of audiences, and strong attention to detail.
• Ability to maintain confidentiality and communicate with respect, sensitivity and discretion.
• Knowledge of, and an active interest in, politics is an advantage; candidates should be sympathetic to the aims and values of the Labour Party.
• Experience in an elected representative’s office (and of the caseworker.mp database system) is advantageous.
• Knowledge of Cardiff West, and ability to speak and write in Welsh, is desirable but not essential.

There may be a requirement to work outside normal hours or location, including occasional evenings, weekends, events with the MP and visits to Westminster.