Vicky Foxcroft MP is looking for a Caseworker to support her work in her constituency of Lewisham North in London. The successful candidate will be keen to learn, have excellent attention to detail and be great at forward planning. This is advertised as a full-time, permanant contract.

Key responsibilities

• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Establish, monitor and update a social media and online presence in the constituency. Produce onlinegraphics and video content, as well as publicising surgeries and news alerts etc.
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Additional responsibilities

• Assist with and respond to policy casework
• Analyse, evaluate and interpret data to ensure Member is informed on key issues
• Give advice on policy issues