Marie Goldman MP is looking for a dedicated and proactive Caseworker to join her team. This is a rewarding opportunity to play a key role in supporting constituents and making a tangible difference to people’s lives.

As a Caseworker, you will help manage a high volume of correspondence, working closely with Marie and her team to resolve a wide range of constituency issues. This role is ideal for someone who is enthusiastic, organised and empathetic.

Key responsibilities:

• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Draft responses to constituents.
• Assist surgeries and other meetings, following up as appropriate.
• Attend constituency meetings as appropriate.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP.
• Gather relevant information to assist with resolving cases.
• Retain records and information confidentially and in line with the Data Protection Act.
• To undertake additional duties as required, commensurate with the level of the job.

Skills required

• Excellent written and verbal communication skills.
• A desire to help and a willingness to empathise.
• Strong organisational skills, with excellent attention to detail.
• A knowledge of political process and interest in current affairs is desirable.
• The ability to prioritise workload under pressure.
• Knowledge of, and confidence with, basic IT programmes.
• A commitment to the values of the Liberal Democrats.