Assist with surgeries and other meetings and follow up as appropriate.

Deal with large numbers of standard queries.

Log all cases; monitor progress and ensure all identified actions are taken.

Ensure records are kept and information managed confidentially in line with the data protection legislation.

Draft responses to constituents.

Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.

Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP.

Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis of the evidence, explanation of the findings and conclusions, and a robust and appropriate action plan, to include ongoing monitoring and communication procedures where required.

Provide briefings for the MP.

Manage a large caseload, working in a professional, confidential, caring, and sensitive manner.

Engage professionally, confidentially with care and integrity with members of the public, through telephone enquiries, social media, emails, and face-to-face.

Have a good understanding of government policy.

There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.