Connor Naismith MP is looking for a highly committed individual for the role of a full-time Caseworker in his busy constituency office based in Crewe.

The successful candidate will demonstrate the following values and skills:

• A compassionate person with a strong sense of justice, a natural ability to empathise with others, and a determination to fight for fair outcomes
• Ability to adapt and work effectively as part of a team who manage diverse and varying work-loads collaboratively
• Ability to respond calmly, politely and effectively to changing demands from constituents
• Excellent research, writing, and verbal communication skills
• Excellent organisational skills, including the ability to manage conflicting work priorities
• Proficient user of Microsoft Office suite, including Teams, Outlook, and SharePoint/One Drive

Key responsibilities
• Assist with surgeries and other meetings and follow up as appropriate
• Engage professionally, confidentially with care and integrity with members of the public, through telephone enquiries, emails and face to face
• Ensure records are kept and information managed confidentially and in line with data protection legislation
• Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis, explanation of the findings and conclusions, and appropriate action plan, to include monitoring and communication procedures
• Exercise a high level of autonomy in reaching decisions on cases based on the evidence
• Gather relevant information to resolve or progress cases
• Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner
• Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries by email, telephone and face to face
• Take initial action on queries from members of the public, including responding on behalf of the MP
• There may be requirement for the role holder to work outside of normal hours and travel for work occasionally