Key responsibilities
• Assist with surgeries and other meetings and follow up as appropriate
• Engage professionally, confidentially with care and integrity with members of the public, through telephone enquiries, emails and face to face
• To work effectively with a range of external agencies in a calm, polite and efficient manner to ensure constituents cases are progressed
• Ensure records are kept and information managed confidentially and in line with data protection legislation
• Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis, explanation of the findings and conclusions, with appropriate action plans, to include monitoring and communication procedures
• Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner
• There may be requirement for the role holder to work outside of normal hours and travel for work occasionally