Tessa Munt is the MP for the Wells and Mendip Hills constituency. This is an exciting opportunity as she recruits a Caseworker to join her team and assist her constituents with the matters which concern them.
In this office based role, you can work full or part time; job sharing welcome. Full time is 37.5 hrs a week. Roles have 3 months’ probation with a view to a long-term position.
Responsibilities
• Receiving high volumes of enquiries from constituents by phone, letter, email, social media and in meetings;
• Dealing with enquiries promptly, sensitively, confidentially; documenting all exchanges, actions and decisions accurately on our casework system in line with GDPR;
• Liaising with other team members on progress, trends and observations, drafting responses, collating evidence, preparing reports; updating constituents on progress and follow-up plans;
• Building and maintaining good working relationships with government agencies, housing providers, the third sector, local councils and others, aiming to resolve constituents’ concerns;
• Organising meetings; note taking at surgeries with Tessa on a rota with others.
Skills Required
• Strong interpersonal skills; empathy; emotional intelligence; well-developed listening skills; a sensitive but tenacious approach;
• Ability to be flexible in a fast-moving environment;
• Respect for the confidential nature of working in a sensitive and public-facing role;
• Able to work individually and as part of a team;
• Excellent organisational and communication skills - written and verbal, with an attention to detail;
• Policy research focusing on resolving casework;
• Willingness to attend training on policy, law and legislation;
• Good knowledge of office based IT systems and admin tasks.
Applications from those with experience of advocacy and other public-facing or service roles are welcomed.
Caseworkers occasionally travel for work reasons and join Tessa for surgeries and home visits outside usual weekday office hours. Access to the use of a car and a clean driving licence in this rural area is necessary.
You don’t have to be a member of the Liberal Democrats to work with Tessa, but empathy with the Party’s aims and values is important.