The purpose of the role is to support the casework of Rachel Blake MP by providing information, advice and support to constituents on a variety of issues.
Caseworkers play an important role in an MP's office, supporting the MP to ensure that constituents' concerns are heard and addressed. You will be liaising with Government departments, local councils, the voluntary sector and a range of other bodies.

The successful candidate will be a proven problem solver with a high level of written and verbal communication. Existing experience within a casework environment would be an advantage but not essential. What is essential is the ability to deal with high volumes of correspondence combined with a genuine concern for the lives of constituents.

The position is fixed term for three months on a full time basis (37.5 hours a week) with the potential to be made permanent.

Key responsibilities
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Work on large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, or face to face. Ongoing communication may be required
• Support constituency residents engagement events
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Responsible for setting up new cases on Caseworker
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Desirable
Familiarity with Caseworker software or database software.