Rosie Wrighting is looking for a constituency support officer to work in her Kettering constituency office. Experience of casework is advantageous but not necessary and training will be available. 

Key Responsibilities:
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media, or face-to-face, on local issues such as housing, education, immigration and transport.
• Draft responses to constituents and letters to local stakeholders, ensuring that each case is dealt with promptly, sensitively, confidentially, and accurately.
• Log cases, monitor progress and ensure all identified actions are taken. Ensure records are kept and information is managed confidentially.
• Gather relevant information to assist with resolving cases.
• Assist surgeries and constituency events and follow up as appropriate. Assist with arrangements for events – this may include research.
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.
• Develop knowledge in specialist areas of casework.
• Support with constituency projects and undertake any other reasonable requests.

Person Specification:
• Excellent written and verbal communication skills and confidence interacting with a wide range of people.
• Highly motivated with the ability to take initiative and be responsible for own workload.
• Strong attention to detail.
• Strong organisational and time management abilities.
• Empathy when dealing with sensitive or emotional issues.
• Commitment to helping constituents from all backgrounds.
• Sympathy with the aims and values of the Labour Party.

UK driving licence is desirable but not essential.