Emma Foody MP is looking for a highly motivated individual with excellent organisational and communication skills to join her constituency office as a caseworker. The role will involve supporting Emma’s work in the Cramlington and Killingworth constituency and responding to and supporting constituents. The role is part time on a six month fixed term contract. 

Job Description

• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
• Draft responses to constituents
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Key Skills and Experience

• Previous knowledge and experience of casework desirable
• Organised, attention to detail, conscientious, empathetic
• Strong multi-tasking and time management skills
• Capacity to handle a high and complex workload
• Strong written and verbal communication skills
• Ability to work independently and as part of a small team
• Sympathy with the aims and values of the Labour Party