This is an exciting opportunity to join Runnymede Borough Council as we continue our positive work in the Housing Service.

Runnymede Borough Council is a social landlord to 3,000 households. Our Housing Engagement and Inclusion Officer plays a key role in ensuring tenants have a strong voice in shaping our services. They make sure tenant feedback is actively considered and that we clearly communicate how this has influenced housing services. This is an exciting time to join Runnymede as we build on the strong progress already made in developing tenant-led engagement.

The Engagement and Inclusion Officer is responsible for:

• Increasing the level, channels and quality of meaningful opportunities to influence and scrutinise the Council’s Housing strategies, policies and services.
• Assisting tenants who wish to implement tenant-led activities to influence and scrutinise our strategies, policies and services.
• Identifying opportunities, and providing support, so all tenants have opportunities to make their views known.
• Good understanding of the use of digital engagement
• Identifying service improvements from tenants’ feedback and for updating tenants on how their views have made a difference.

Assisting with evidencing compliance with regulatory standards by maintaining accurate records, evidence and performance information relating to tenant engagement and influence.

We would prefer a minimum of one year working with customers in a Housing or public service organisation, preferably with an understanding of the regulatory requirements of the registered provider of social housing. However we would welcome applications from anyone with transferable skills.

About You

We are looking for exceptional candidates with a range of skills, including:

• Great interpersonal skills with the ability to develop and maintain positive, collaborative relationships with residents, colleagues and stakeholders
• Skilled at using surveys, focus groups and other methods to gain meaningful feedback and customer insight
• Good understanding best practice and the use of digital engagement methods and of good practice in increasing digital inclusion
• Minimum of one year working with customers in a Housing or public service organisation,