• Analyse patterns of enquiries and produce reports
• Assist with planning of surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries from members of the public by phone, email, social media or face to face.
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with GDPR
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Key Skills and Experience

• Strong multi-tasking and time management skills
• Strong written and verbal communication skills
• Ability to work independently and as part of a small team