Liam Conlon MP is looking for a proactive, organised and community-minded Caseworker (in-person, part-time) to join his team, supporting his work for constituents across Beckenham and Penge in southeast London.

The successful candidate will have previous casework experience and will work alongside the Senior Caseworker to provide proactive, thorough and compassionate advice and support to local people on a range of issues. These issues include, particularly, housing and immigration. The Caseworker will be expected to manage a large caseload focused on resolving problems through clear, concise and coherent communication with government agencies, local authorities, the voluntary sector and other relevant organisations and stakeholders.

Key responsibilities:

• Assist with MP advice surgeries and other meetings and to follow up as appropriate.
• Attend constituency meetings as appropriate.
• Deal with large numbers of standard queries, as well as assisting on more complex. cases from members of the public by phone, email, social media or face to face.
• Ongoing communication may be required.
• Draft the highest quality responses to constituents and their enquiries.
• Ensure records are kept and information managed confidentially in line with all relevant data protection legislation.
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the wishes and direction of the MP.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Retain records and information confidentially and in line with the Data Protection Act.
• There will be a requirement to occasionally work outside of normal working hours, including attending events with the MP as required.

Essential criteria:

• Previous casework experience.
• Ability to deal with and prioritise a large and varied workload and work well under pressure.
• Ability to manage expectations in sometimes challenging circumstances.
• Excellent interpersonal and the highest quality written communication skills.
• Good IT skills including MS Office.
• Ability to draft letters and emails to a high professional standard.
• Motivation to work proactively and independently, as well as part of a small team.
• Commitment to the aims and values of the Labour Party.