This is a caseworker role in the constituency office of Lorraine Beavers MP. The role is fixed-term until the end of March 2027.

You will be supporting members of the community and making sure their local MP is able to advocate for them.

The role is for two days per week. Those days must be worked on a Wednesday, Thursday or Friday as we are open for constituent's to drop-in on those days. We can have a conversation about which of those days you would prefer.

Key responsibilities:

• Assist surgeries and other meetings and follow up as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally, including ocassional travel to Westminster