Hours

Full time – 37.5 per week

Key Responsibilities:

• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
• Ongoing communication may be required
• Draft responses to constituents
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level.
• Ensure all enquiries are dealt with in a timely manner
• Retain records and information confidentially and in line with the Data Protection Act There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally A
• Assist with arrangements for events, this may include venue research and booking.
• Support with MP diary and inbox management
• Provide general office administrative support

The ideal candidate will have:

• Excellent organisation and administration skills
• Strong written and verbal communication skills
• Confidence using email and digital calendars and able to identify what needs routine handling or prioritisation.
• Strong attention to detail
• The ability to work independently and as part of a team

Previous parliamentary or political experience is not essential. Relevant experience may come from public services, the voluntary sector, customer service, executive support or another demanding public-facing environment.