• Supporting with keeping casework up to date and responding to public enquiries.
• Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
• Advocating on constituent's behalf with relevant bodies to resolve matters.
• Dealing with telephone enquiries.
• Drafting letters and correspondence for the Member providing information, advice and support to constituents on a broad range of issues.
• Reviewing constituent records and documentation in line with casework GDPR requirements.
• Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
• Dealing with Government departments, local councils and other organisations.
• Assisting the Member and other staff in running local campaigns on constituency issues.
• Other administrative duties as required.

Skills required

• Driving licence and access to a car essential.
• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Strong IT skills, including Microsoft Office