Chris Murray is looking to recruit an experienced caseworker to join his team in Edinburgh and manage the office’s casework output and processes.

The Senior Caseworker will support Chris to be an active, impactful and approachable MP. You will lead the casework function and work with a Caseworker to provide advice and support to local people on a range of issues.

Managing a large caseload, organising MP surgeries, and supporting relevant events, you will help resolve problems for local people through communication with government agencies, local authorities, the voluntary sector and other organisations.

The successful candidate will be a proven problem solver with a high level of written and verbal communication. Existing experience within a casework environment would be an advantage and what is essential is the ability to deal with high volumes of correspondence combined with a genuine concern for the lives of the constituents.

The key responsibilities are as follows:

• Assist with surgeries and other meetings and follow up as appropriate
• Ensure all cases are logged; monitor progress and ensure all identified actions are taken
• Ensure records are kept and information managed confidentially and in line with data protection legislation
• Exercise a level of autonomy in reaching decisions on cases based on the evidence
• Gather relevant information to resolve or progress cases
• Liaise with Government agencies, voluntary sector and others to resolve constituency matters
• Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner
• Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries by email, telephone, social media and face to face from constituents, the media, lobbyists and pressure groups

Required skills and values:

• Ability to deal with and prioritise a large and varied caseload, and work well under pressure
• Ability to manage expectations in sometimes challenging circumstances
• Excellent interpersonal and written communication skills
• Ability to work independently as well as effectively as part of a small team
• Ability and willingness to work outside of normal hours and travel for work occasionally
• Sympathetic to the aims, values and objectives of the Labour Party