We are seeking a dedicated Caseworker to provide support and advice to constituents in Mid Sussex.

The role can be full time or part time (minimum 3 days per week).

You will spend most of your week in the Burgess Hill office though some hybrid working is possible.

Job Overview

Working alongside the Senior Caseworker, you will manage constituents' personal casework as well as respond to email campaigns and constituents’ policy questions.

You will liaise with government and other organisations to resolve matters for constituents and ensure their concerns are heard.

You will assist with co-ordinating constituency surgeries, including briefing Alison, taking notes and following up actions.

The Ideal Candidate

• You can manage a large caseload, prioritising effectively, taking actions in a timely manner and keeping constituents informed
• You enjoy working in a small team and contributing to the team culture. You are flexible, particularly when it is busy, and support Alison and the team
• You thrive in a customer facing environment with experience gained through work, volunteering or an elected position
• You understand and share Alison and the Liberal Democrats’ core values and priorities
• You are an effective and empathetic communicator. You tailor the style and tone of your communication for the situation and audience

Responsibilities

• Ensure that surgeries are well planned and run to time, and follow up on actions as appropriate
• Deal with large numbers of queries from the public, as well as assisting on more complex cases from members of public by email, phone or face to face
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP’s aims and objectives
• Gather relevant information to assist with resolving cases
• Log all cases, monitor progress and ensure all identified actions are taken
• Be a supportive team member, assisting in any other tasks that might be needed

There may be a requirement for the role holder to work outside of the normal working hours and travel to London occasionally

Requirements

• Right to work in the UK
• Fluent spoken and accurate written English
• Sympathetic to Liberal Democrat values and aims

Desired Skills

• Previous experience of managing casework or customer service experience
• Experience of CRM systems